Terms of Service Privacy Policy Refund Policy

Terms of Service

Last updated: July 2025

1. Company Information

This website and the puzzle experience "The Mystery" are operated by:

  • Business name: TheInternetMystery
  • Business ID [Y-tunnus]: 3553360-8
  • Registered location: Helsinki, Finland
  • Email: contact@theinternetmystery.com

2. Overview

These Terms of Service ("Terms") govern your access to and use of the puzzle game ("the Mystery") offered via our website. By purchasing or accessing the Mystery, you agree to be bound by these Terms.

3. Product Description

The Mystery is a digital, browser-based interactive story that includes a series of puzzles and challenges. It is accessible via a personal link provided after purchase. The product (content, interface, and related materials) is available in English only.

4. Purchase and Access

Purchases are processed through Paddle, our payment provider. Upon successful purchase, you will receive a unique, personal link to the email address you provided during checkout. This link grants access to the Mystery via a compatible web browser.

5. Delivery Method and Timing

Delivery is automatic and immediate. The personal link is sent to your email within a few minutes after the payment is completed. If you do not receive the email, please check your spam folder or contact me for assistance.

6. Personal Use Only

The link and access to the Mystery are personal and non-transferable. You are not permitted to share your link, resell the Mystery, or redistribute any part of the content.

7. Game Progress

Your progress in the Mystery is saved automatically and linked to your personal access link. You can return to the story and continue where you left off using the same personal access link.

8. Refund Policy & Withdrawal Right

Refunds are subject to the conditions outlined in our Refund Policy.

By purchasing, you expressly agree that delivery of the Mystery begins immediately after payment. You acknowledge that you thereby waive your statutory 14-day right of withdrawal under EU consumer law.

9. Intellectual Property

All content, visuals, story elements, puzzles, code, and the website design and text associated with the Mystery are protected by copyright and other intellectual property laws. You may not reproduce, distribute, or modify any part of the Mystery or the website.

10. Disclaimer & Limitation of Liability

The Mystery is provided “as is.” While we offer refunds under the conditions of our Refund Policy, we make no other warranties, express or implied, regarding the content, puzzles, or uninterrupted availability of the Mystery. We are not responsible for technical issues caused by your browser, device, operating system, or internet connection. Except for refunds as described in the Refund Policy, our liability is limited to the amount you paid for the Mystery. This does not affect any mandatory statutory rights you may have as a consumer under applicable law.

11. Governing Law & Disputes

These Terms are governed by the laws of Finland. Consumers in the EU may also be entitled to raise disputes through the EU Online Dispute Resolution platform.

12. Contact

For any questions, issues, or support requests, please contact me. Customer support is provided in English only.

These Terms are subject to change. Continued use of the mystery constitutes acceptance of any modifications.

Privacy Policy

Last updated: July 2025

1. Who We Are

This website and the puzzle experience "The Mystery" are operated by:

  • Business name: TheInternetMystery
  • Business ID [Y-tunnus]: 3553360-8
  • Registered location: Helsinki, Finland
  • Email: contact@theinternetmystery.com

If you have any questions about this privacy policy or your data, feel free to contact me.

2. What Data We Collect

We collect and process the following types of data:

  • When you purchase the mystery (via Paddle):
    • Your name and email address
    • Payment information (handled directly by Paddle)
  • When you play the mystery (via Firebase):
    • Your unique access token or ID
    • Your game progress and actions
    • Your IP address and general device metadata

We do not collect personal information beyond what is necessary to deliver and maintain access to the Mystery.

3. How and Why We Use Your Data

We collect your data to:

  • Fulfill your purchase and send your access link
  • Save your progress and allow you to resume where you left off
  • Detect and prevent misuse or fraud (e.g., abuse of game access links)

4. How and Where Data is Stored

Your payment and email information is processed and stored securely by Paddle. We do not see or store your payment details. Your game state is stored securely using Firebase services, hosted on Google Cloud infrastructure.

We take reasonable steps to secure your data, including using encrypted connections (HTTPS) and limiting access to only what is needed to run the Mystery.

5. Legal Basis (for EU/EEA Users)

We process your data on the following legal grounds:

  • Contractual necessity: to deliver your purchase and provide access
  • Legitimate interest: to prevent abuse and secure the game environment

6. Sharing of Data

We do not sell or rent your data. Your data is shared only with the following third-party services:

7. Your Rights (for EU/EEA Residents)

You have the right to:

  • Access your personal data
  • Request correction or deletion
  • Object to processing in some cases
  • File a complaint with your local data protection authority

To make a request, email me at: Contact

8. Cookies and Local Storage

We do not use tracking cookies. However, the mystery and Firebase may use local storage to remember your progress and login session.

No marketing or analytics cookies are used on this site.

9. Changes to This Policy

We may update this policy occasionally. Any changes will be posted on this page with a new "last updated" date.

Refund Policy

I want you to be 100% satisfied with your purchase of the Mystery puzzle experience. If you're not satisfied with the product for any reason, you are eligible for a full refund.

To request a refund:

  1. Contact me via email at contact within 14 days of your purchase.
  2. Include your order email or Paddle transaction ID.
  3. Provide a short explanation of why you weren't satisfied. This helps me improve the mystery.

I will manually review your request and process the refund through Paddle, our payment provider. Once approved, Paddle will return the payment to your original payment method.

Important Notes:

  • Refunds are processed via Paddle.com, the Merchant of Record for this transaction.
  • Refunds may take several business days to appear depending on your payment method.
  • Abuse of the refund policy (e.g. completing the mystery and requesting a refund without cause) may result in denial of future purchases.

If you have any questions, please don’t hesitate to contact me.